CANCELLATION AND REFUND POLICY
Once we have received your participation form in the Experience India office, it is binding while we are arranging your Experience India program and till we offer you a precise project suggestion. Should you, before we offer you a specific project suggestion or before the respective minimum number of participants has been reached, cancel your booking, we have to charge a compensation fee for already created costs of not more than 10% of the prospective participation fees.
If you cancel your program after a successful placement, you must inform us immediately in written format. If we receive your written cancellation at the Experience India office in Berlin at least 29 days before the beginning of your program, we fully refund the entire amount of all participation fees. However, we have to charge a compensation fee for already created costs of 10% of the participation fees.
From 28 to 22 days before the beginning of your first course/project, we charge a compensation fee of 50% of the respective participations fees; 21 to 15 days before your first course or project starts 75%.
With any cancellation after this period or no show-up, we charge 90% of the participation fees because the place cannot be booked otherwise any more, but we will have had to cover all costs for a successful placement and the organisation of the course or excursion.
These conditions also apply to last minute bookings.
Should you not be able to participate in your program, you can name a person to participate instead of you and we transfer your bookings into that person’s name.
Should a course or excursion be cancelled or re-scheduled, we, of course, refund the amount for the cancelled course or excursion or offer a respective alternative program. However, Experience India cannot refund costs for already booked flights or other costs of travel. In case you might get ill unexpectedly before your departure, we recommend a travel cancellation insurance for booked flights etc. Make sure you are familiar with their terms and conditions.
Last updated on: 07-29-2007